a lead capture window that allows visitors to send you their questions for a future response). The ability to set “office hours,” during which you have live agents available to chat (vs.The ability to customize the appearance of your live chat window to your company’s branding.

To that end, here are some common features you’ll find across most live chat software programs: Knowing what’s commonly available from live chat programs makes it easier to differentiate one option from another. Then, we’ll explore 25 of the best free live chat software programs out there, along with the features that make them different. The bottom line? Live chat offers huge potential benefits, whether you’re a big-ticket B2B company or a transactional ecommerce retailer.īut with so many options on the market, which should you choose? First, let’s look at what you can expect across most live chat tools. 79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty.Over half of consumers (52%) are more likely to repurchase from a company that offers live chat support.Consumers are more likely to remain loyal, engage in positive word of mouth, and spend up to $500 extra per month with businesses that provide effortless live chat experiences.Recent research from Kayako, which surveyed more than 400 consumers and 100 businesses, found that: Live chat is big right now – and the numbers behind its adoption prove why.

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